The Energy Exchange

Terms and Conditions

Before proceeding to payment, please be aware of our terms and conditions:

What is included in the fee?

  • Access to all presentation and networking opportunities.
  • All food and refreshments during the conference sessions (excludes evening meals).
  • All post conference presentation slides and notes for training purposes.
  • Access to international subject matter experts
  • Access to exhibition room.
  • On-site assistance with networking (where applicable).
  • Pass to attend the hosted drinks reception (where applicable).

When do I pay?

On receiving your completed registration form, we will send an official confirmation and invoice within 3 days. If you have not already paid by credit card, payment of the full delegate fee is due 14 days from the invoice date, or immediately with registration if the booking is made within one month of the event. In the event that payment has not been received before the start of the event, delegates will be refused entry. We recommend you check with your finance department that payment has been made before travelling to the conference.

All ‘Early Bird’ and other Discounts require full payment at the time of registration and before any cut-off date in order to receive the discount. Should payment not be made, a subsequent charge will be applied to bring the registration fee up to the full rate.

Cancellation Policy:

Cancellations made within 48 hours of receipt of the completed registration form will be eligible for a full refund. Cancellations received in writing more than one month prior to the start of the event will be refunded less a 50% cancellation fee. Cancellations received in writing within one month of the start date of the event will receive no refund and registrants will be liable for payment of 100% of the invoiced amount. A substitute delegate can be named at any time before the event starts and no fees will be applied to this.

Force Majeure:

In case of force majeure Clarion Events is relieved of all obligations. Force majeure includes any circumstances beyond the control of Clarion Events, that impedes permanent or temporary compliance with the obligations, such as ‘acts of god’ including war, danger of war, government regulations, revolts, strikes, transportation difficulties, fire or severe disturbances affecting the conference organisation or its suppliers.

Important Notes:

This booking form constitutes a legally binding contract. It may be necessary for reasons beyond the control of Clarion Events to change the content and timing of the programme, the speakers, the date or the venue. In the unlikely event of the programme being cancelled, Clarion Events will issue a credit note or make a full refund but disclaim any further liability. By submitting your details, you agree to the use of your personal information as set out in our privacy policy.

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