Terms and Conditions
What is included in the fee?
- Access to all presentations and networking opportunities
- All food and refreshments during the conference sessions (excludes evening meals)
- All post conference presentation slides and notes for training purposes
- Access to international subject matter experts
- Access to exhibition room
- On-site assistance with networking
- Pass to attend the hosted drinks reception (where applicable)
When do I pay?
On receiving your completed registration form, we will send an official confirmation and invoice within 3 days. Payment of the full delegate fee will be due immediately. In the event that payment has not been received delegates will be refused entry. We recommend you check with your finance department that payment has been made before travelling to the conference.
Early booking discounts:
All 'Early Bird' and other Discounts require full payment at the time of registration and before any cut-off date in order to receive the discount. Should payment not be made, a subsequent charge will be applied to bring the registration fee up to the full rate.
Cancellations made within 48 hours of receipt of the completed registration form will be eligible for a full refund. Cancellations received in writing more than one month prior to the start of the event will be refunded less a 50% cancellation fee. Cancellations received in writing within one month of the start date of the event will receive no refund and registrants will be liable for payment of 100% of the invoiced amount. A substitute delegate can be named at any time before the event starts and no fees will be applied to this.
Please note that in the case of force majeure The Energy Exchange is relieved of all obligations. Force majeure includes any circumstance beyond the will of The Energy Exchange, that impedes permanent or temporary compliance with the obligations, such as "acts of god" including war, danger of war, government regulations, revolts, strikes, transportation difficulties, fire, or severe disturbances affecting the congress organisation or its suppliers.
If you have any questions or queries about the booking process please contact email@example.com or call +44 (0) 207 384 8000