CONFIRMATION:

Our official confirmation, invoice and hotel booking details will be emailed to you within 3 days of receiving your registration.

PAYMENT:

Payment of the full delegate fee is due 14 days after the invoice date, or immediately, if the registration is made within one month of the event.  Our invoice will show your registration fee in three currencies: UK Pounds, Euros and US Dollars. Our full bank account details are on the invoice.
Please note your booking is valid only after full payment is received. We recommend you check with your Finance Department that payment has been made before traveling to the conference.

CANCELLATIONS:

Made one month prior to the start of the conference will be refunded less a 50% administrative charge. Refund will be made after the conference.
Made within one month of the start date of the conference will receive no refund. Substitutes are acceptable at any time.

FORCE MAJEURE:

Please note that in case of force majeure The World Refining Association is relieved of all obligations.  Force majeure includes any circumstances beyond the will of The World Refining Association, that impedes permanent or temporary compliance with the obligations, such as ‘acts of god’ including war, danger of war, government regulations, revolts, strikes, transportation difficulties, fire or severe disturbances affecting the conference organisation or its suppliers.

CUSTOMER SERVICES/ACCOUNTS ENQUIRIES:

For questions concerning your registration, attendance, visa support and invoice payments, please contact our Customer Services Department:

Tel: + 44 (0) 1242 529 090
Fax: + 44 (0) 1242 529 060
Email: a.andrejeva@theenergyexchange.co.uk

(prices are subject to exchange rate fluctuation)